The Alliance Group is an independent marketing organization that focuses on insurance products for both businesses and individuals. Their signature products are their “living benefits” packages. Living benefits are similar to life insurance except that a policy holder can file claims and receive payouts while they are alive. Your traditional life insurance policies should really be called death insurance because your beneficiary can only cash in on it once you die,” said Joshua Littrell, vice president of sales for Alliance Group. “Living benefits allow the individual to receive money while they are still alive. This allows some individuals to pursue experimental treatments for certain diseases. It’s what separates us from our competition.”
Littrell used the example of a 29-year old mother of two to describe how living benefits works. “The young lady was told that she had terminal cancer and to start getting her affairs in order. Her medical insurance company couldn’t help her. In getting her affairs in order, she noticed that she had purchased living benefits from us and inquired about filing a claim. She filed a claim and it allowed her to receive a bone marrow transplant that many insurance companies weren’t paying for during that time period. That was in 1997 and she is still alive today. How ironic is it that something she bought in the event of death actually saved her life”
Alliance Group also sells business preservation and key person insurance as well as help structure buy/sell agreements.
As you can see, the Alliance Group sells a unique product that has made a tremendous impact in the lives of others. Unfortunately, their phone system was becoming outdated and was beginning to hinder the solid work that Littrell’s team was doing. “Our system was antiquated and it was becoming difficult to work with. We pretty much had to be on top of the speaker phone to get the other person to hear us. It was frustrating”
So after making a bunch of calls, a CBeyond representative gave him the number of Caroline Gregory at DiscountCall. DiscountCall provided the Alliance Group with a solution that included a new Samsung OS7100 with 12 phones and an E-mail gateway. In the coming months, DiscountCall will add an OS Link/EasySet and OS call.
Littrell, a combat veteran of the United States Air Force who prides himself on hard work, raved about the work that DiscountCall did on his company’s behalf. “They have great customer service and are very attentive to our needs. They really listened to our requests and came back to us with a game plan,” said Littrell.
Littrell also viewed DiscountCall’s practice of presenting line-item contracts to customers as an impressive attribute. “I really liked it because you were able to see the costs on the front end and determine your needs. That is unheard of; most companies just hand you contract.”
DiscountCall was able to upgrade the Alliance Group’s phone system and make it easier for them to communicate with customers and provide solutions for their individual and business needs. “I would definitely recommend DiscountCall because of their customer service, attention to detail and involvement with their clients. They establish long term relationships, which is what we want as well. We don’t want to change carriers every year,” said Littrell.
For more information about the Alliance Group, please visit http://www.anallianceforlife.com.
If you have a colleague that needs a phone system, phone lines or cabling, contact a DiscountCall representative at sales@discountcall.com.