Valerie Ross, an agent manager at Deltacom and 25-plus year veteran of the telecommunications industry, values the relationships that she has built and uses them as tools to enhance her product offerings and to take care of her colleagues. Through successful stints at BellSouth, FDN, and NuVox, the relationships that she has been able to leverage have made her a star with customers.
One such relationship is the one that she has built over the years with Randy Berlin and the team at DiscountCall. Ross started working with Berlin during her earlier work at Deltacom and at FDN. “Randy is one of the few vendors that I trust. I would always send my new reps to him because I knew he would never under cut them,” said Ross. “If a customer needs a phone system I would bring Randy in and he would help sell the network and seal the deal.”
This long-nurtured relationship paid dividends when a high school friend of Ross’ needed to have a phone system moved to a new location. David Chadwick of Engineered Crane Service needed three phones and received a quote of $5,000. The quote didn’t match Chadwick’s budget so he asked for Valerie’s help. “I asked Randy to give him a good deal, take care of him, and be a straight shooter, and he did,” said Ross.
Berlin and Ross did a walkthrough of the facilities at ECS, diagnosed the problem and developed an affordable solution. “When it comes to my friends, I want to work with someone that I have the longest relationship with and that’s why I work with Randy.”
If this type of relationship is important to your business or you have a client that needs a phone system or cabling, contact one of the sales associates at DiscountCall at 404.844.6800 or email us at referral@discountcall.com.