Rick Watson, an account executive at NuVox, is a 20-year veteran of the telecommunications industry. Not only does he know the telecommunications industry, he has a great feel for the business landscape and how to maintain success within it. “Everything counts in this market, including customer service,” said Watson.
That’s why when Watson was contacted by Borie Davis, Inc., a manufacturer of mechanical and electrical equipment for the commercial construction industry, he wanted to make sure that he had the right tools in place to create a happy and loyal customer. Borie Davis worked with another telecommunications service provider for a number of years and was now upgrading its office. The office upgrade was a perfect opportunity to reassess their phone service and an even better opportunity to upgrade their equipment, which is where DiscountCall’s Shane Pridgen comes in.
Watson chose to work with DiscountCall based on the recommendation of a colleague and because of their status as a preferred equipment vendor by NuVox. “We prefer to work with DiscountCall because they are a Samsung Platinum Partner,” said Watson. “Other systems analysts and account executives have chosen DiscountCall because they take care of their customers’ needs first.”
Watson noted that Pridgen was a good partner because he came to the Borie Davis office, thoughtfully assessed their needs, and developed a solution that worked for them. He also noted the level of professionalism that Pridgen brought to the account.
The result was another satisfied customer for Watson and an extra bonus for recommending DiscountCall to his customer. Want to tap into the power of partnership? Click here to learn about the DiscountCall Referral Partner program.